Return Policy

We do not offer refund service.

If you received product that is wrongly delivered, or with other problems caused by us, we are happy to replace, repair, or exchange goods in the case of a manufacturing fault. If the size does not fit you, we offer one-time exchange service in the condition that same style is still available in stock. In case there is lack of stock, customers can choose to exchange any other items in the same category. Price differences cannot be refunded. 

You have up to 3 days (local), or 7 days (overseas)  from the delivery arrival date to exchange your items from Exchange items must be in original condition. Items that have been damaged, soiled, washed, or alerted or worn in any way (including but not limited to deodorant, perfume, or make-up stains) will not be exchanged. 

Exchange cannot be applied on any on-sale items, pre-order items, altered items, accessories, intimates, and bodysuits.

Please send us an email at for exchange and provide items details as follow:

  • Your Name

  • Order Number

  • Product Description

  • Return Reason

  • Exchange Options

Exchange Options - 

Exchange at a HEAVEN PLEASE+ store - FREE

Simply bring the items to our store and make the exchange.

Exchange by post - Shipper is responsible for the costs

You will be responsible for shipping costs for the exchange. Please include a copy of the invoice or shipping confirmation email clearly showing the order ID with the item you wish to exchange in an original condition,and send to:


Attn: Customer Exchanges

7/F, Kolling Centre, 77-79 Granville Road,

Tsim Sha Tsui, HONG KONG

+852 2311 9533