CLUB HP FAQs



WHAT ARE HP POINTS?

HP Points are our rewards to your loyally. The points you earn can be spent for rewards you love. 


IS IT THE SAME AS VIP MEMBERSHIP AT STORE?

The VIP membership is physical stores exclusive loyalty program and is different from HP Points. All purchases made at HEAVENPLEASESTORES.COM with account logged in will be counted into your HP Points. 


HOW CAN I PARTICIPATE?

If you already have an online store account, you’re ready to start earning and using HP Points! Learn more about how to earn HP Points here.


HOW CAN I EARN HP POINTS?

Simply make purchases at HEAVENPLEASESTORES.COM and start earning more! HP Points are counted per single order. Remember to log into your account before shop. For multiple accounts owners, points will be counted into the account you logged in for the purchase.Kind reminder: HP Points can not be transferred. Learn more here


WHAT REWARDS CAN I ENJOY?

You could redeem for rewards you like with your HP Points. Learn more here


HOW MANY HP POINTS DO I HAVE?

You will receive 10 HP Points once you register and receive regular updates.


WHEN DO HP POINTS EXPIRE?

Points will expire 6 months (on the last day of that month) after the date they are confirmed. HP Points cannot be accumulated or transferred. E.g. Your HP Points earn from 2020 May's purchase will be expired on 2020 November 30.


WHEN WILL HP POINTS BE DEDUCTED FROM MY ACCOUNT?

Once you redeem your points they will be immediately deducted from your balance and you will receive updates on HP Points.


WHEN WILL HP POINTS BE ADDED TO MY ACCOUNT?

HP Points from purchases will be added to your balance and able to use after 3 working days.


CAN’T FIND AN ANSWER TO YOUR QUESTION?

Please contact Online Customer Service Team for more help.