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CLUB HP FAQs

HOW TO BECOME A CLUB HP MEMBER? 

You become a member once you start spending at heavenpleasestores.com. There are three tiers in our membership. Each offers exclusive benefits respectively. Find more about your privileges here.



HOW CAN I BECOME A PREMIUM MEMBER?

You are eligible for Club HP Premium membership with HKD 6,000 in 1 transaction or HKD 8,000 accumulative spending within 3 months. The membership is valid for 1 year. You can then enjoy 10% off on all regular price items and other exclusive benefits. Learn more about your privileges here



WHAT IS BETTER TOGETHER SUPPLEMENTARY PREMIUM MEMBERSHIP?

The supplementary membership is an exclusive gift for PREMIUM GOLD members to redeem for their beloved. The supplementary member can also enjoy 10% off on all regular price item. Best gift to share with friends and family members who also love HEAVEN PLEASE!



WHAT ARE HP POINTS?

HP Points are our rewards to your loyally. The points you earn can be spent to redeem gifts you love. For instance, to enjoy free shipping with no minimum spend and membership extension. 



HOW CAN I PARTICIPATE?

If you already have an account, you’re ready to start earning and using HP Points!



HOW CAN I EARN HP POINTS?

Simply make purchases and start earning more! Remember to log into your account before shop. Find more about points and reward here 



HOW TO REDEEM GIFTS?

Have a look at your redemption gift list. To redeem, simply send us a message at your online store account! 



HOW MANY HP POINTS DO I HAVE?

You will receive ‘HP Points’ notification after your account registration and receive regular updates.



WHEN DO MY HP POINTS EXPIRE?

HP Points will be expired 6 months after the date they are confirmed. Once you become a Premium or Premium GOLD member, the expiry date of existing HP points will be extended to the same expiry date as its membership. 



CAN I EXTEND MY HP POINTS?

PREMIUM GOLD members can extend their HP Points for 6 months with 100 HP Points after an extension of existing membership. It’s perfect when you are only a few points to meet for interested gift redemption!



WHEN WILL HP POINTS BE DEDUCTED FROM MY ACCOUNT?

Once you redeem your points they will be immediately deducted from your balance.This can be seen under Activity on the Your HP Points page.



WHEN WILL HP POINTS BE ADDED TO MY ACCOUNT?

HP Points from purchases will be added to your balance and able to use after 3 working days.



CAN’T FIND AN ANSWER TO YOUR QUESTION?

Please contact Online Customer Service Team for more help.