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CLUB HP Membership Terms & Conditions



PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY PARTICIPATING IN THIS PROGRAM, YOU AGREE TO BE BOUND BY THE TERMS DESCRIBED HEREIN AND ALL TERMS INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT PARTICIPATE IN THIS PROGRAM. WE MAY MAKE CHANGES TO THESE TERMS AND CONDITIONS OVER TIME, SO PLEASE COME BACK AND REVIEW THEM. BY PARTICIPATING IN THE PROGRAM AFTER WE MAKE ANY CHANGES TO THESE TERMS AND CONDITIONS, WITH OR WITHOUT NOTICE FROM US, YOU ARE AGREEING TO BE BOUND BY THE REVISED TERMS AND CONDITIONS. HEAVEN PLEASE RESERVES THE RIGHT OF FINAL DECISION IN CASE OF ANY DISPUTES AND TO CHANGE THE TERMS AND CONDITIONS OF USE AT ANY TIME WITHOUT NOTICE.




1/ Membership & Eligibility

  • CLUB HP is a loyalty program valid at www.heavenpleasestores.com (“Online Store”) only.
  • Membership to CLUB HP Program ("Membership") is limited to individuals in their personal capacity only, and is limited to one Membership account per individual.
  • HEAVEN PLEASE has the sole discretion to determine whether or not to accept or reject Your Application, for any reasons whatsoever, with no liability to you.
  • You will only become a member and may enjoy the benefits provided to members of the Program ("Member"), if we, in our sole discretion, accept Your Application and decide to grant you membership to the Program ("Your Membership"), then Your Membership will be valid for such period as we may specify from time to time. You shall upon our request, at any time and for any reason, prove Your Membership and/or your eligibility as a Member to our satisfaction and produce such documentary proof in support of the eligibility as we shall deem fit.
  • You may not transfer or assign Your Membership to any third parties.
  • Any offers, benefits, gifts, vouchers, products or services provided by HEAVEN PLEASE to Members (or a select group of Members) in relation to the Program: (i) shall be prescribed, amended, provided, offered or terminated, from time to time, at HEAVEN PLEASE's sole discretion, without any liability to you; and (ii) cannot be exchanged for cash or cash equivalent.



2/  CLUB HP Premium Membership 

  • HEAVEN PLEASE has the discretion to grant CLUB HP Premium Membership status to Members who either (i) spend HKD 6,000 on the purchase of goods from HEAVEN PLEASE online store in a single transaction; or (ii) spend an accumulation of HKD 8,000 on the purchase of goods from HEAVEN PLEASE online store within a consecutive 3 month period. 
  • No HP Points will be deducted for membership validation. 
  • Premium member status is valid for one year starting from the day HEAVEN PLEASE send the Premium Code notification email ( I.e. Membership obtained on 17th Jan, 2020 will be expired on 31st Jan, 2021). Notification will be sent to corresponding registered email address of the member’s  account. 
  • Existing and up coming HP Points earned during the membership will be expired on the same date as the Premium membership. After that, one year extension of membership at the same tier will be granted with redemption of 200 HP Points. Remaining HP Points will not be extended. Membership extension is eligible once per membership year only. 
  • The Premium code is limited to corresponding members only. It cannot be transferred or assign to any third parties. If found, membership will be terminated. Orders of individuals purchase with premium code not matching the register account will be canceled. 
  • For customers with 80 HP Points or more before 23rd June, 2020 would be eligible for the Premium membership. 
  • HEAVEN PLEASE may, in its sole discretion, alter, limit, or modify the VIP program rules, regulations, benefits, eligibility for membership, or any other feature of the VIP program or may terminate the VIP program at any time in its sole discretion, without prior notice or liability to you.



3/  CLUB HP Premium Gold Membership 

  • HEAVEN PLEASE has the discretion to grant CLUB HP Premium Membership status to Premium Members with a redemption of 350 HP Points. It will be deducted once the membership validates. 
  • Premium Gold member status is valid for one year starting from the day HEAVEN PLEASE send the Premium Code notification email ( I.e. Membership obtained on 17th Jan, 2020 will be expired on 31st Jan, 2021). Notification will be sent to corresponding registered email address of the member’s  account. 
  • Existing and up coming HP Points earned during the membership will be expired on the same date as the Premium Gold membership. After that, one year extension of membership at the same tier will be granted with redemption of 200 HP Points. Once the membership is renewed, members can extend their remaining HP Points with 100 HP Points for an extra six months. Membership and HP Points extension are eligible once per membership year only. 
  • The Premium Gold code and the Better Together Supplementary Premium Code is limited to corresponding members only. It cannot be transferred or assign to any third parties. If found, membership will be terminated. Orders of individuals purchase with premium code not matching the register account will be canceled. 
  • For customers with 350 HP Points or more before 23rd June, 2020 would be eligible for the Premium Gold membership. 
  • HEAVEN PLEASE may, in its sole discretion, alter, limit, or modify the VIP program rules, regulations, benefits, eligibility for membership, or any other feature of the VIP program or may terminate the VIP program at any time in its sole discretion, without prior notice or liability to you.



4/ 10% Discount Offer


  • All Premium and Premium Gold members, will receive a 10% discount offer ("Discount Offer") on all regular price items (except Pre+vintage items and gift cards). The Discount Offer is valid in HEAVEN PLEASE online store, with effective Membership only for so long as you are a Premium or Premium Gold member. 
  • To enjoy the offer on official online store, please login the account eligible for membership and input the exclusive membership code before check out. Discount Offer can be showed on check out page after code inserted automatically.   
  • The Discount Offer applies to regular priced merchandise only, not to any products purchased using a gift card, and cannot be used in accordance with any other discounts or offers. No adjustments can be made to and no Discount Offers shall apply to previous purchases.
  • Premium and Premium Gold memberships, the Discount Offer, and any other discounts, benefits and offers provided in relation to Premium and Premium Gold memberships are non-transferable, and cannot be combined with any other offers.
  • The Discount Offer is subject to change, alteration, or termination by HEAVEN PLEASE in its sole discretion at any time, without any liability to you.



5/ Free Shipping Offer in HKSAR

  • All Premium Gold members may enjoy the Free Shipping Offer for any single purchase over HKD 1,000 at HEAVEN PLEASE Online Store. The Free Shipping Offer is limited to delivery address in Hong Kong SAR only. For the delivery schedule, please refer to our shipping policy.



6/ Birthday Offer

  • All Premium Gold members will be notified by email about any birthday related offers provided by HEAVEN PLEASE during their relevant birthday month ("Birthday Offer"). Any Birthday Offer shall be provided or prescribed by HEAVEN PLEASE at its sole discretion. Premium Gold members will only be eligible to receive Birthday Offer the month after they become a Premium Gold member, as applicable.
  • Premium Gold members will receive a HKD300 Online Gift Card with 1 year validity through their registered email.
  • Birthday Offers can only be applied to regular-priced items at HEAVEN PLEASE Online Store specified by HEAVEN PLEASE from time to time. Birthday Offer are only valid and can only be redeemed during your birthday month if you are a Premium Gold member, as applicable. Birthday Offers cannot be used with any other promotions, discounts or offers. Birthday Offers cannot be refunded and/or exchange, and are non-transferable. Birthday Offers are subject to change, alteration, or termination by Premium Gold in its sole discretion at any time, with no liability to you.



7/ Better Together Supplementary Premium Membership Offer 

  • This offer is exclusive to Premium Gold Members only. 
  • With 200 HP Points, a Better Together Supplementary Premium Membership could be redeemed for a third party. The third party owns the membership must be a registered member at HEAVEN PLEASE Online Store. 
  • The membership cannot be transferred or assign to any third parties. If found, membership will be terminated. 
  • The member could enjoy 10% off on regular price item (except Pre+vintage items and gift cards) for six months starting from the day HEAVEN PLEASE send the Better Together Code notification email ( I.e. Membership obtained on 17th Jan, 2020 will be expired on 31st Jan, 2021).