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Exchange Policy

We do not offer refund service.

To Create Exchange, please click here.

*Exchange cannot be applied on any on-sale items, pre-order items, altered items, accessories, intimates, and bodysuits.

If you received product that is wrongly delivered, or with other problems caused by us, we are happy to replace, repair, or exchange goods in the case of a manufacturing fault. If the size does not fit you, we offer one-time exchange service in the condition that same style is still available in stock. In case there is lack of stock, customers can choose to exchange any other items available on Online Store. Price differences cannot be refunded. For item priced higher then original item, customers will need to settle by available means. 

You have up to 3 days from the delivery arrival date to Create Exchange for your items purchased from Once Product Exchange Detail is issued, customers have to exchange at desirable stores or send by post within 3 days (Hong Kong), or 7 days (Overseas). 

Exchange products must have HEAVEN PLEASE hang tag attached and be in original condition. Items that have been damaged, soiled, washed, or alerted or worn in any way (including but not limited to deodorant, perfume, or make-up stains) will not be exchanged. 

Exchange Options - 

- Exchange at a HEAVEN PLEASE stores - FREE

Simply bring the items to our store and make the exchange.

- Exchange by post - Shipper is responsible for the costs

You will be responsible for shipping costs for the exchange. Please include a copy of the invoice or shipping confirmation email clearly showing the order ID with the item you wish to exchange in an original condition, and send to:


Attn: Online Customer Exchanges

7/F, Kolling Centre, 77-79 Granville Road, Tsim Sha Tsui, HONG KONG