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FAQ - Promotions and Offers

Promotions and Offers

Can I use my VIP discount at online store?

VIP discount is applicable at HEAVEN PLEASE physical stores only. A unique reward system with online exclusive promotions would be applied at online store. Your previous and up-coming online spendings are counted. It would be announced in mid April, stay tune! 

To be the first to hear about online exclusive promotions by registering an account at top right corer of our homepage. You can then manage your email preferences under ‘My Account’.

Where do I add my discount code?

On check out page, you will find ‘Apply A Coupon Code’ at bottom right corner above green button ‘Proceed to Checkout’. Input the code and click ‘Apply’ and you can enjoy the offer if the order matches with the offer’s terms and conditions. Please note that the system are case sensitive. Offer is only valid with discount code entered before check out. 

I input the discount code, why the promotion doesn’t apply?
If the offer doesn’t applied automatically, it could be because 

  • The upper and lower case differences of the discount code
  • The order has not met the promotion requirements
  • The selected items are not included in the promotion

If you have hesitation, please contact our Online Store Customer Service Team to assist before purchase.

I received physical store promotion information, can I use them for my online orders?

All physical store and WhatsApp exclusive offers are not applicable at online store and vice versa. To receive updated online store promotion, please register as our member and select preferable subscription options. 

Can I apply online promotion to my in store purchase?

All online store exclusive offer are not applicable at physical stores and vice versa. To receive updated online store promotion, please register as our member and select preferable subscription options.