We will use the most appropriate carrier, depending on the delivery method you selected, the weight of your items, and your address. During high season and sale, delivery might take a little longer. Please note pre-order items may take about 14 working days and shall experience a longer than expected delivery time. Bear in mind that all deliveries are made in business days (Monday to Friday). We are unable to deliver to Post Office boxes.
1/ Delivery Options
Collection at a HEAVEN PLEASE stores - FREE
In the store of your choice within 10 working days after order placed.
Person who comes to collect the order must show the order history or receipt, whether it is the purchaser or another person representing him or her.
Hong Kong Delivery - HKD 50 / FREE (Orders over HKD 3000)
Your shipment will be sent out within 10 working days after orders placed between Monday and Friday. If this is not possible, we will show you the estimated time of delivery at the time of purchase.
Overseas Delivery -
Macau - HKD 450 / FREE (Orders over HKD 4000)
Asia - HKD 450 / FREE (Orders over HKD 6000)
Others - HKD 680
* The delivery offers and options apply to purchases at heavenpleasestores.com only.
* Special delivery promotions may offered occasionally. Please refer to our Promotion page.
2/ Shipping Address
Your order will be processed immediately upon receipt. Therefore, we are unable to change your shipping address once you have placed the order. In addition, we cannot ship a single order to multiple addresses. Please place one order per shipping address if you would like to ship to multiple addresses.
As soon as we start packing your order, a shipment confirmation email with delivery information and tracking number will be sent to you. Please note that it can take some days before the tracking information is uploaded..
4/ Undeliverable Parcels
If unable to deliver a package according to your chosen delivery option it will automatically be returned to HEAVEN PLEASE.