FAQ - Orders & Shipping


Orders & Shipping


Do I need an account to place an order?

Yes, simply create an account with easy registration. Then you can start adding your favourable pieces to cart. They will stay in cart even after log out and you can purchase them when the time fits. With the account, you can also enjoy order tracking and be the first to know exclusive promotion according to your email presence. Please note: Placing an item in your shopping cart does not reserve it at a particular price.


What locations do you ship to?

We ship worldwide. You could choose the favorable delivery options at check out. Find out more about shipping details.


Can I ship to multiple addresses?

We only ship to a single addresses per order. If you would like to ship to multiple addresses, please place one order per shipping address.


What delivery options do I have?

For Hong Kong customers, you can choose between Home Delivery, Collection at HEAVEN PLEASE Stores and Standard Pickup Location. 
For overseas customers, we offer shipping to delivery address provided. Please note: We are unable to deliver to local post office boxes.

Find out more about shipping fee. 


How long does delivery take?

Once your order is confirmed, we'll dispatch it within 5-7 business days. Delivery takes 2-7 business days, depending on your location and chosen shipping method. Due to current situation, delivery may take longer time. If the order need to be arrived before or on a specific date, please inbox our Online Store Customer Service Team for special arrangement. Tracking information will be provided once parcel is dispatched. You can also follow its journey by heading to 'My Orders' in your account.


How long would pre-orders take?

Pre-orders would normally be delivered within 2 weeks. Due to current situation, it may take longer time. If so, we would have you informed. Tracking information will be provided once parcel is dispatched. You can also follow its journey by heading to 'My Orders' in your account.


How much will I be charged for shipping?

Shipping charges vary for different locations and delivery options. However, we offer free shipping for orders above a certain threshold and various free shipping promotions from time to time. To be informed about our special free shipping offer, register for our online store account and manage your email preferences under ‘My Account’. Find out more about shipping fee. 


How can I track my parcel?

As soon as your order is dispatched, tracking information will be sent to your provided email. You could also find updated delivery status by heading to in your account. 


Undeliverable Parcels?

If unable to deliver a package according to your chosen delivery option it will automatically be returned to HEAVEN PLEASE.


Can I make any changes to my order now it has been placed?

Once your order has been placed, it is not possible to amend/add any items included in the order, add any discount codes or change the recipient details or delivery address. If you have difficulties placing an order online, please contact our Online Store Customer Service Team to assist before purchase.


Are you going to have the item restocked?

You can be the first to know! To be notified if a sold-out item becomes available again, click ‘MESSAGE’ on the item’s page, specify the size and color you need. Our Online Store Customer Service Team will get in touch.


Why couldn’t I find pieces available online in stores?

All pieces at online store and physical stores are wholeheartedly curated for you by our teams. Some pieces and particular colors in our collection are only available to purchase online and are not available in any HEAVEN PLEASE stores and vice versa. Online exclusive products can only be purchased using the online checkout process.


How do I receive HEAVEN PLEASE email updates?

To be the first to hear about new arrivals and exclusive promotions by registering an account at top right corer of our homepage. You can then manage your email preferences under ‘My Account’.


Will my personal details stay safe?

Absolutely. We keep your personal data private and confidential and only give it out with your consent or if legally permitted to. For further details, please see the HEAVEN PLEASE Privacy Policy