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FAQ - Returns & Refunds

Returns & Refunds

If the item does not fit, can I exchange or refund?

We do not offer refund service. If you received product that is wrongly delivered, or with other problems caused by us, we are happy to replace, repair, or exchange goods in the case of a manufacturing fault. If the size does not fit you, we offer one-time exchange service in the condition that same style is still available in stock. In case there is lack of stock, customers can choose to exchange any other items in the same category. Price differences cannot be refunded. Find more about our return policy. 

How do I make a return?

You could choose between exchange at HEAVEN PLEASE store or by post. 

Exchange at HEAVEN PLEASE store (FREE)

Simply bring the items to our store and make the exchange.

Exchange by post (Shipper is responsible for the costs)

You will be responsible for shipping costs for the exchange. Please include a copy of the invoice or shipping confirmation email clearly showing the order ID with the item you wish to exchange in an original condition, and contact online@heavenplease.com